FREQUENTLY ASKED QUESTIONS
Straight answers before you start
Answers about finding professionals, verification, quotes, Job Shield, payments, changes, cancellations and marketplace availability.
What services can I request?
HVAC, plumbing, electrical, roofing, handyman, remodeling, cleaning, landscaping, painting, flooring, pest control, moving and other local property services.
Does Verified Pros guarantee a professional’s work?
No. Verification and Reliability Score are decision-support signals, not guarantees. Review the profile, quote, credentials and project terms.
Does AI choose a professional for me?
No. Matching and dispatcher results are transparent recommendations. A human must approve the decision.
What is Job Shield?
A documented workflow for quotes, protected payment status, work progress, completion, change orders and disputes.
When am I charged?
A charge should occur only after the price and applicable fee are displayed and you explicitly approve the configured payment step.
What if no professionals appear?
Marketplace supply varies by service and location. Broaden the filters or submit a request so the platform can preserve your project details.
How do cancellations and disputes work?
Review the Cancellation Policy and Dispute Resolution pages. Project-specific evidence and applicable agreements determine the outcome.